terms & conditions

couriers

All orders should arrive within 2-6 weeks after placing your order.

Orders will be couriered via an express courier service provider to your door OR if you opted for the Postnet to Postnet service, to your nearest Postnet, alternatively you’re welcome to go with our collection option to pick up your Vel. at our Leather studio in Moreleta Park, Pretoria.

After your order has been sent for delivery you will receive tracking details to track your order as it makes its way to you.

Vel. Leather is based in Moreletapark, Pretoria, where all online orders are sent from our Head office directly to the customer

refunds & transfers

In case you’re unsatisfied with your purchase please return your product to our workshop address: 634 Freedman Ave, Moreleta Park at own cost within 7 days after it has been delivered to you. Replacement, store credit or Repairs may be claimed once the item has successfully been returned. Before organizing a collection for your return, we may ask for photos of your order to confirm that the item is in an unworn/undamaged condition. Please note that refunds will only be given once the product has been received and it is physically verified to be unworn and undamaged. If the item is considered “worn”, the refund and return will be void. Expedited mail costs are non-refundable since this money is not received by Vel. Leather.

Note that items bought under a sale or the use of discount coupons still qualify for a refund, however, the shipping cost of the item will be deducted from your refund or be payable by yourself.